Terms and Conditions
Last Updated: October 14, 2026

Welcome to PuffLoud. These Terms and Conditions (“Terms”) govern your access to and use of the PuffLoud website, located at https://www.puffloud.com, including its content, product listings, features, and online shopping services (collectively, the “Website”).

In these Terms, “PuffLoud,” “we,” “us,” and “our” refer to the business operating the Website. “You” and “your” refer to any visitor, customer, or other individual accessing or using the Website.

By accessing the Website or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them, together with any applicable policies referenced herein. If you do not agree to these Terms, please discontinue use of the Website.

1. Eligibility and Age Requirements

You may use the Website and purchase products only if you meet the minimum legal age requirements applicable to you and your location.

Certain CBD, THC, THCa, and other cannabinoid products may be subject to minimum age requirements of 18 or 21 years, or another age prescribed by applicable law. PuffLoud may impose a minimum age of 21 for particular products or transactions, where applicable.

By placing an order, you represent that:

• You meet the applicable minimum age requirement for the products you intend to purchase.
• You are legally permitted to purchase and receive those products in your jurisdiction.
• The information you provide during checkout is accurate and complete.
• You will not purchase products on behalf of a person who is legally prohibited from purchasing or possessing them.

We reserve the right to request additional age or identity verification, refuse an order, or cancel a transaction if eligibility cannot be established.

2. Product Information and Descriptions

PuffLoud offers a selection of cannabinoid products, which may include CBD gummies, THCa vapes, pre-rolls, and other hemp-derived products.

We aim to provide clear and accurate product descriptions, ingredients, labeled cannabinoid content, available laboratory reports, and other relevant product information. However, product availability, packaging, specifications, and labeling may change as products or supplier information are updated.

You are responsible for reviewing the product description, ingredient list, warnings, directions, and other available information before purchasing or using a product.

Product images are provided for illustrative purposes. Actual packaging, appearance, or other characteristics may differ from the images shown.

Nothing on the Website should be interpreted as a guarantee of a particular result or experience from using a product.

3. Cannabinoid Products and Legal Compliance

Cannabinoid products are subject to federal, state, and local laws that may differ according to their ingredients, cannabinoid composition, intended use, and method of sale.

The availability of a product on the Website does not mean that it is legal to purchase, possess, use, or receive that product in every jurisdiction.

You are responsible for understanding the laws that apply to you and your intended purchase. PuffLoud reserves the right to restrict, suspend, or discontinue sales or shipments to any jurisdiction where a product cannot lawfully be offered or delivered.

We may cancel an order if we determine that fulfilling it could violate applicable law or our compliance requirements.

4. No Medical Advice

Information provided on the Website, including product descriptions, articles, FAQs, and other educational materials, is intended for general informational purposes only. It is not medical advice, a diagnosis, or a recommendation for treatment.

CBD, THC, THCa, and other cannabinoid products may affect individuals differently and may carry potential risks, including interactions with medications or other substances.

Consult a qualified healthcare professional before using cannabinoid products, particularly if you take medication, have an existing medical condition, are pregnant or breastfeeding, or have questions about potential interactions or side effects.

Do not disregard professional medical advice or delay seeking medical care because of information found on the Website.

Unless expressly authorized and supported by applicable law, our products are not represented as intended to diagnose, treat, cure, or prevent any disease.

5. Product Testing and Certificates of Analysis

Where available, PuffLoud may provide access to third-party laboratory reports or Certificates of Analysis (“COAs”) for certain products.

A COA may contain information about the tested sample, including cannabinoid potency and the contaminants included in the laboratory's testing panel.

You should review the relevant report and confirm that it corresponds to the product or batch you intend to purchase. Laboratory results apply to the sample tested and do not guarantee that a product is risk-free or suitable for every individual.

The availability, scope, and date of testing may vary by product. We do not represent that every product has a COA unless expressly stated for that product.

6. Orders and Order Acceptance

Placing an order through the Website constitutes an offer to purchase the selected products under these Terms.

After you submit an order, you may receive an order confirmation by email. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability or inventory discrepancies.
• Incorrect product or pricing information.
• Suspected fraud or unauthorized payment activity.
• Inability to verify age, identity, or delivery eligibility.
• Shipping restrictions or legal compliance requirements.
• Errors in the order or technical problems affecting checkout.

If an order is canceled after payment has been collected, any applicable refund will be processed in accordance with our Refund and Return Policy and applicable law.

Please contact support@puffloud.com if you have questions about an order.

7. Pricing, Payments, and Billing

Product prices and applicable charges are displayed on the Website and may change without prior notice, subject to applicable law.

The total amount payable, including applicable taxes, shipping charges, and other disclosed fees, will be presented during checkout where applicable.

You agree to provide accurate billing, payment, and contact information when placing an order. You authorize us and our authorized payment processors to process the transaction using the payment method you provide.

We reserve the right to investigate or cancel transactions that appear fraudulent, unauthorized, or inconsistent with these Terms.

If a pricing or calculation error affects your order, we may contact you to confirm the correct details or cancel the order and issue any applicable refund.

Your order will not be considered complete until the applicable payment and order-processing requirements have been satisfied.

8. Shipping and Delivery

PuffLoud ships eligible products only to locations where the products may lawfully be sold and delivered.

Available shipping methods, processing times, delivery estimates, and restrictions may vary according to the destination, product, carrier, and applicable law.

Any delivery dates or timeframes shown on the Website are estimates unless expressly stated otherwise. Carrier delays, weather, operational disruptions, verification requirements, or other circumstances outside our reasonable control may affect delivery.

You are responsible for providing a complete and accurate shipping address and ensuring that someone legally eligible to receive the order is available when required.

We may decline or cancel shipments to restricted locations or where age verification, delivery documentation, or other legal requirements cannot be satisfied.

Please review our Shipping Policy for additional information.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our applicable Refund and Return Policy, which should be reviewed before placing an order.

Certain products may be subject to special restrictions because of their nature, packaging, condition, or applicable law. Any such restrictions will be applied in accordance with our published policy and applicable consumer protection laws.

If your order arrives damaged, incomplete, incorrect, or otherwise raises a fulfillment concern, contact us promptly at support@puffloud.com and include your order number and relevant details.

We will review your request under the applicable policy and inform you of the available resolution.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

10. Accounts and Customer Information

Some Website features may require you to provide personal information or create an account.

You agree to provide information that is accurate, current, and complete and to update it when necessary.

If account functionality is available, you are responsible for protecting your login credentials and for activities conducted through your account, except where applicable law provides otherwise.

Notify us promptly if you suspect unauthorized access to your account or believe that your information has been compromised.

We reserve the right to suspend or restrict an account where we reasonably believe that it has been used fraudulently, unlawfully, or in violation of these Terms.

Our collection and use of personal information are described in our Privacy Policy.

11. Website Use and Prohibited Activities

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website to engage in fraud, unlawful conduct, or activity that violates applicable regulations.
• Attempt to purchase or receive products in violation of age restrictions or shipping laws.
• Submit false, misleading, or unauthorized information.
• Interfere with the security, operation, or availability of the Website.
• Introduce malicious software, viruses, or other harmful code.
• Attempt to gain unauthorized access to accounts, systems, or restricted areas.
• Scrape, harvest, or collect Website data through unauthorized automated means.
• Copy, reproduce, distribute, or commercially exploit Website content without authorization.
• Use the Website in a way that infringes another person's rights or harms PuffLoud or its customers.

We may restrict access to the Website, suspend accounts, or take other appropriate action if we reasonably believe these Terms have been violated.

12. Intellectual Property

Unless otherwise indicated, the Website and its content, including text, graphics, logos, design elements, photographs, product descriptions, and other materials, are owned by or licensed to PuffLoud and are protected by applicable intellectual property laws.

You may access and use Website content for personal, noncommercial purposes in connection with browsing and purchasing products.

You may not reproduce, modify, distribute, publish, create derivative works from, or commercially exploit Website content without prior written authorization, except as permitted by law.

All trademarks, brand names, and logos displayed on the Website remain the property of their respective owners.

13. Customer Feedback and Reviews

If you submit a review, comment, suggestion, photograph, or other content to PuffLoud, you represent that the content is truthful to the best of your knowledge, does not violate another person's rights, and complies with applicable law.

You must not submit false reviews, misleading product claims, unlawful material, or content that includes another person's private information without authorization.

Subject to applicable law and our Privacy Policy, you grant PuffLoud a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and distribute content you voluntarily submit for purposes related to operating, promoting, and improving our business.

This license does not transfer ownership of your content to PuffLoud.

We may moderate or remove content that violates these Terms, infringes rights, or is otherwise unlawful. We will not remove or suppress reviews solely because they express a negative opinion.

14. Third-Party Services and Links

The Website may contain links to third-party websites, payment services, shipping providers, or other external resources.

These services may operate under their own terms and privacy policies. PuffLoud does not control independent third-party websites or services and is not responsible for their content, availability, or practices, except to the extent required by applicable law.

Your use of third-party services is subject to the applicable terms and policies of those providers.

15. Privacy and Electronic Communications

When you place an order, contact customer support, create an account, or otherwise interact with the Website, we may communicate with you electronically regarding your order, account, requested services, and other relevant matters.

Our collection, use, disclosure, and retention of personal information are governed by our Privacy Policy.

Where required, we will obtain consent before sending marketing communications. You may unsubscribe from promotional emails using the unsubscribe link provided or follow the applicable opt-out instructions for other marketing channels.

Opting out of marketing communications does not necessarily prevent us from sending essential transactional or service-related messages concerning your orders or account.

Please review our Privacy Policy for details about your information and available privacy choices.

16. Product Safety and Responsible Use

Read all product labels, warnings, directions, and available safety information before using a product.

Do not use products in a manner inconsistent with their labeling or applicable law. Keep cannabinoid products securely stored and out of the reach of children and pets.

THC-containing products may cause impairment. Do not drive, operate machinery, or engage in activities requiring alertness while impaired. Avoid combining intoxicating products with alcohol or other substances that may increase impairment.

Do not assume that hemp-derived products are permitted everywhere or that they cannot cause a positive drug test. Product composition and individual circumstances may affect these outcomes.

If you experience an adverse reaction or have a safety concern, discontinue use and seek appropriate professional assistance.

17. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be available, uninterrupted, error-free, or free of harmful components. We also do not guarantee that every product will be suitable for every individual or produce a particular result.

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded under applicable law.

To the extent permitted by applicable law, PuffLoud will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from your use of the Website or inability to use it.

To the extent permitted by applicable law, PuffLoud's aggregate liability arising from a particular claim relating to the Website or an order will not exceed the amount you paid to PuffLoud for the transaction giving rise to that claim.

These limitations do not apply where prohibited by law, including to liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PuffLoud and its affiliates, officers, employees, and service providers from third-party claims, losses, liabilities, and reasonable expenses arising directly from your unlawful use of the Website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent a claim results from our own conduct or where such an obligation is prohibited by applicable law.

19. Suspension and Termination

We may suspend or terminate your access to the Website, restrict account functionality, or cancel an order where reasonably necessary to protect customers, maintain Website security, prevent fraud, comply with applicable law, or address a material violation of these Terms.

Where appropriate and legally required, we will provide notice or an explanation of the action taken.

Termination does not affect rights or obligations that accrued before termination or provisions that are intended by their nature to survive, including applicable intellectual property, disclaimers, liability limitations, and dispute-related provisions.

20. Governing Law and Disputes

These Terms are subject to the laws applicable to the transaction and the parties, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Any dispute arising from the Website, these Terms, or a purchase from PuffLoud will be handled by the courts or other dispute-resolution process having jurisdiction under applicable law.

Before initiating formal proceedings, you may contact us at support@puffloud.com to attempt to resolve the matter informally.

**The governing state law, court jurisdiction, and any proposed arbitration or class-action provisions must be reviewed and completed by legal counsel before publication.** Nothing in this section limits any nonwaivable rights you may have under applicable law.

21. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, Website features, product offerings, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

22. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing your use of the Website, except where a separate written agreement or mandatory law applies.

Our failure to enforce a provision does not constitute a waiver of our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law. We may assign our rights and obligations as part of a lawful business transfer or reorganization, subject to applicable legal requirements.

23. Contact Us

If you have questions about these Terms, product information, an order, or our Website, contact us using the details below.

PuffLoud Customer Support

Email: support@puffloud.com

Website: www.puffloud.com

We will review your inquiry and respond as appropriate.